Help & FAQ

Yes. Every NOVEA formula lists its actives with exact concentrations (e.g. AURORA C20 = 20% vitamin C, CHRONO = 0.5% retinol). Full INCI lists are published on every product page. No hidden blends, ever.

CHRONO RETINOL 0.5 (retinol) and Contour Sculpt Gel (caffeine + menthol) are not recommended during pregnancy or breastfeeding. Safe alternatives include HYDRA B3 Essence, Lift Remodelling Cream and Sun Shield SPF 50+. Always seek medical advice first.

Retinol is a form of vitamin A highly sensitive to heat, oxygen and light. In combination with other actives, a natural oxidation may occur, turning the formula from light yellow to amber. This phenomenon is expected and does not alter efficacy within the shelf life. To limit it, CHRONO is bottled in opaque, UV-protective navy glass — store it away from direct light.

All formulas are fragrance-free, microbiome-safe and tested under dermatological control. We recommend a patch test on the inner forearm 48 hours before first use.

No. NOVEA is cruelty-free. Clinical studies are conducted on independent volunteer panels by third-party institutes.

Morning: Purity Cleanser → Facial Tonic B3 → serum (AURORA C20 or HYDRA B3) → Lift Remodelling Cream → Sun Shield SPF 50+. Night: cleanse, then CHRONO RETINOL 0.5 (2–3 evenings/week to start) or HYDRA B3.

Yes — at different times. Vitamin C (AURORA, LUMINA, Vita C+) in the morning under SPF; retinol (CHRONO) at night. This is the protocol used by our laboratory for maximum efficacy with minimum irritation.

MESONOVEA (Regen, Capillaris, RF, S1, S2) are sterile meso-solutions and companion creams reserved for certified practitioners (microneedling, radiofrequency). They are not intended for home injection or mesotherapy self-use.

Each seal expresses the essence of the formula: 빛 (light) for radiance, 밤 (night) for retinol, 이슬 (dew) for hydration, 결 (skin grain) for texture, 회복 (recovery) for regeneration… A signature of our Seoul laboratory.

6 to 12 months depending on the formula (see the open-jar symbol on the pack). Serums with unstable actives (vitamin C, retinol) should be used within 6 months and stored away from light.

Orders are prepared within 24 hours. Contact us at hello@novealaboratories.com with your order number within this window; beyond it, the order is shipped and the return policy applies.

Credit/debit cards (Visa, Mastercard, Amex), Apple Pay and Google Pay via Stripe, PayPal, and bank transfer for professional orders. All payments are encrypted — no card data is stored on our servers.

Prices are displayed in USD. Depending on your country, import taxes and duties may apply on delivery and remain the customer’s responsibility.

Yes, a detailed invoice is emailed automatically with your order confirmation.

Orders are prepared in Seoul within 1–2 business days. Delivery: 3–5 days (South Korea), 7–14 days (international). A tracking number is emailed upon dispatch.

South Korea: $5 — free from $100. International: $15 — free from $150.

Send us a photo within 48 hours of delivery to hello@novealaboratories.com — we reship your order free of charge, no return needed.

We ship worldwide from Seoul. If your country is not selectable at checkout, contact us — we will confirm availability.

Faster checkout, order history, tracking, saved addresses and priority support. Create yours via Account → Register.

Use “Lost your password?” on the login page — a reset link is emailed instantly. For professionals, your account manager can also assist.

Account → Details / Addresses. You may also request access, export or deletion of your data at any time: hello@novealaboratories.com.

14 days from delivery, for unopened and sealed products. Opened products cannot be returned for hygiene reasons, except in case of defect.

Email your order number to hello@novealaboratories.com to receive a return authorization. Refunds are issued to the original payment method within 7 days of receipt.

Discontinue use immediately and contact us with the product batch number (printed under the pack). Our quality team investigates every report. A patch test before first use prevents most reactions.

Send the batch number, photos and storage conditions to pro@novealaboratories.com — our quality department responds within 48 hours and arranges replacement if the claim is confirmed.